Privacy Policy

 

(Last updated 24/11/2025)

1. Introduction

This Privacy & Cookie Policy (“Policy”) explains how Indian Times Restaurant and GrubDirect (collectively “we,” “us,” or “our”) collect, use, share, and protect your personal data when you use our Service. By accessing or using the Service, you agree to this Policy. If you do not agree, please discontinue use.

1.1 Joint Controllers of Data

Indian Times Restaurant and GrubDirect act as joint controllers of the personal data collected through the Service.
We jointly determine the purposes and means of processing your personal data.

1.2 Data We Collect

Information You Provide

  • Account Data: Name, email, phone number, delivery address, payment details, etc., provided during account creation or order placement.

  • Order Information: Items ordered, special instructions, and transaction details.

  • Marketing Preferences: Opt-in/opt-out choices for marketing communications.

Information Collected Automatically

  • Technical Data: IP address, device type, browser, operating system, and site usage data.

  • Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and analyze traffic.

Information from Third Parties

  • Payment Processors: Transaction confirmations (not full card details).

  • Delivery Services: Minimal data needed for delivery (e.g., name, address).

1.3 How We Use Your Information

  • Order Fulfillment: Processing and delivering orders.

  • Account Management: Creating and maintaining your account, verifying identity, responding to queries.

  • Analytics & Service Improvement: Monitoring usage, troubleshooting, developing new features.

  • Marketing & Communications: Sending promotions and service updates (unless opted out).

  • Legal Obligations & Security: Fraud prevention, compliance with laws.

1.4 Legal Basis for Processing (UK GDPR / DPA 2018)

  • Contractual Necessity – to fulfill orders.

  • Consent – for marketing and non-essential cookies.

  • Legitimate Interests – for service improvement and security.

  • Legal Obligations – compliance with regulations.

1.5 How We Share Your Data

  • Between Indian Times Restaurant & GrubDirect – to operate the service.

  • Service Providers:

    • Payment Processors

    • Delivery Partners

    • Analytics/Marketing Tools

  • Legal or Business Transfers: In compliance with law or business restructuring.

We do not sell your personal data to third parties.

1.6 Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law.

1.7 Your Rights

Depending on your location, you may have rights including:

  • Access & Rectification

  • Erasure

  • Objection & Restriction

  • Portability

  • Withdraw Consent

To exercise these rights, please contact us (see Section 2.3).

1.8 Cookies & Similar Technologies

What Are Cookies? Small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies – required for core functionality.

  • Performance Cookies – site analytics.

  • Functional Cookies – remembering preferences.

  • Targeting/Advertising Cookies – for tailored ads (if used).

Managing Cookies: You may refuse cookies in your browser, but some functions may not work properly.

1.9 Data Security

We use reasonable technical and organizational safeguards. However, no online system is 100% secure.


2. International Data Transfers

Your data may be processed outside the UK. We ensure appropriate protections are in place.

2.1 Children’s Privacy

Our Service is not intended for children under 18 without parental/guardian consent.

2.2 Updates to This Policy

We may update this Policy periodically. Changes will be posted with a new “Last Updated” date. Continued use indicates acceptance.

2.3 Contact Us (Privacy & Data Questions)

Indian Times Restaurant
📍 15 New Street, Stonehouse, ML9 3LT
📞 +44 1698 794999
🌐 https://indiantimesrestaurant.co.uk
✉️ info@indiantimesrestaurant.co.uk

GrubDirect
📍 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
✉️ info@grubdirect.co.uk
🌐 https://www.grubdirect.co.uk